We want you to be completely satisfied with your purchase from Ancap USA. However, we understand that things may not always work out every time you buy a product. Experience has shown returns can be difficult and costly when an item is purchased online, so we have designed our return process to be as simple and easily understood as possible.
Items Qualified for Our Return Policy
- You must request an RMA within 30 days of receiving your shipment, and you must ship the item back to us within 5 business days of receiving your RMA number.
- Items must be in new condition and packaged in the original Ancap packaging.
- You will receive a refund for the original purchase price as indicated on the original sales invoice, minus a 25% restocking fee.
How to Set up a Return
Our return process is arranged in three simple steps:
- Contact us to set up a Return Merchandise Authorization (RMA) number. Eligible items may be returned as outlined in our return policy details.
- Return eligible items as instructed by your customer service representative.
- Notify us when you have shipped the eligible items and include the name of the shipping carrier and the tracking number of the return shipment.
Your credit will typically be issued within 5 business days from receipt of shipment for Ancap Returns items that are returned to our facility.
Please note: items require a Return Merchandise Authorization number to receive return credit. Items without an authorization number will not receive return credit.
Please note: we highly recommend that you purchase shipping insurance to cover the value of the item to protect against damage in transit. Units that arrive damaged will not be eligible for a refund.
Is there a restocking fee?
- A 25% restocking fee will be deducted from the return credit for items covered by our Return Policy.
Why charge a restocking fee?
- The restocking fee helps us keep prices down. There are high shipping and handling costs associated with processing returns, and we do not want to pass those costs on to every one of our customers through higher prices. By charging a restocking fee on returned items only, we are able to provide an affordable and enjoyable shopping experience for our customers.
Who is responsible for return shipping costs?
- The customer is responsible for return shipping costs unless the wrong items were shipped.
What about damaged or incorrect items?
- If the item is damaged in-transit, please see our shipping policy for how to handle damaged products. We always encourage customers to call our office the moment damage is discovered in order to achieve the best outcome.
- We make every effort to ship out the right item the first time, but in the event that we ship out a wrong item we will take care of shipping the item back and shipping out the correct order right away.
Why can’t some items be returned?
- Special-order items are not kept in our inventory and must be ordered by Ancap USA specifically for an individual customer’s order. Given the economic impact of returning non-inventory items to stock, we do not permit returns of special-order items.
- Used items and items that do not have the original Ancap packaging may not be returned as they cannot be resold as new at full price.
- Local and Federal regulations make returns on certain items very difficult. For that reason some items may not be returnable.
Can I talk to someone about the return requirements and returnability of an item?
- Yes! We would love to talk to you about products, returns, or any unique situation you find yourself in. If you have any questions, please do not hesitate to contact us at 1.877.745.8869 or firstname.lastname@example.org
Can I cancel an order?
- To cancel an order, please call our customer service team at 1.877.745.8869. One of our customer service representatives will work with you to cancel your order.
- Orders may not be canceled by email, voicemail, or the website contact form.
- Please note: any order may be canceled before we process the order for fulfillment (i.e. before we setup the shipment or send the order to a partner for production and/or shipment). Cancellation requests made after the order is processed will be handled the same way as a return and will be governed by the indicated return policy on the product listing.
If you do have any questions about this return policy, please contact us through one of the following ways:
- Ancap USA
- 4603 Poplar Level Rd
Louisville, KY 40213